Contact Happy Horse AI
We read every message personally and respond within 24 hours on business days. To help us help you faster, include your account email and any generation IDs or error details in your first message.
General Support
Email support@happyhorse-ai.app when you run into upload errors, generation failures, or unexpected output quality. We recommend checking the Blog for step-by-step troubleshooting guides before writing in — most common issues are covered there.
Billing & Credits
For questions about credit deductions, subscription changes, payment failures, or refund eligibility, contact support@happyhorse-ai.app. You can cross-check what is included in each plan and how credits are counted on the Pricing page and Terms of Service.
Creator & Media Partnerships
We work with content creators, agencies, and press. Reach us at support@happyhorse-ai.app with a brief description of your platform and audience. Before sharing any materials, review our Privacy Policy to understand how we handle shared assets.
Content & Safety
If you believe a generation violates our usage policy or need expedited removal, email support@happyhorse-ai.app with the generation ID and reason for the request. For a full overview of our moderation standards, visit the Terms of Service and Privacy Policy.
Self-Service Resources
- •Browse workflow guides and troubleshooting articles on the Blog.
- •Compare credit costs, plan limits, and queue priority on the Pricing page.
- •Understand data handling and retention via the Privacy Policy and Terms of Service.
Typical Response Times
- •General support & billing: within 24 hours
- •Content & safety escalations: within 4 hours
- •Creator & media partnerships: 1–2 business days
If you have not received a reply within these windows, reply to your original email rather than sending a new one — it will be automatically moved back to the front of the queue.